Terms and conditions of use of the website

These Terms and Conditions of Use list the rules that must be observed by you when accessing or using the functionalities of the websites of the Grupo Wish Gestora de Hotéis Ltda. (“Wish Group”, “Website”), listed below:

https://www.grupowish.com.br/https://www.wishhotels.com.br/https://www.prodigyhotels.com.br/https://www.linxhotels.com.br/https://www.marupiarahotel.com.br/

As a condition for accessing and using the exclusive features of the site, you declare that you are over 18 (eighteen) years old and that you have read the rules in this document and the Privacy Policy completely and carefully, being fully aware, thus granting your free agreement with the terms stipulated herein.

When browsing the site and using its functionalities, you accept and agree with the Terms and Conditions of Use that are in force on the date of your access.

1. RESPONSIBILITIES OF THE WISH GROUP

1.1. The site and its functionalities are presented to you in the way they are available, and may undergo constant improvements and updates, and the Wish Group undertakes to:

a) Preserve its functionality, with unbroken links and using a layout that facilitates usability and navigability, whenever possible; b) Display the functionalities in a clear, complete, precise and sufficient way so that there is an exact perception of the operations performed; and c) Protect, through the state of the art available, the data collected by the available functionalities.

1.2. The Wish Group uses its best efforts to maintain the continuous and permanent availability of the website. However, there may eventually be some temporary unavailability resulting from necessary maintenance or even caused by force majeure, such as natural disasters, failures in communication systems and Internet access or third-party events that are outside the sphere of surveillance and responsibility.

1.2.1. If this occurs, the Wish Group will do its best to restore access to the site as soon as possible, within the technical limitations of our services and the third-party services we rely on to stay online.1.2.2. The Wish Group reserves the right to change the established rules and criteria, type of services provided, companies responsible for their intermediation and everything it deems necessary for the correct functioning of the website.

1.3. You have no right to demand the availability of the Wish Group, nor can you claim compensation or compensation for damages in the event that the website remains offline, regardless of the reason.

1.4. The Wish Group is not responsible for:

1.4.1. For any problems, bugs, glitches or malfunctions that occur on your devices and equipment and are directly or indirectly resulting from regular use of the site.1.4.2. For any direct or indirect damage caused by third-party events, such as, but not limited to, hacker attacks, system, server or internet connection failures, including software actions that may, in any way, damage your physical or logical assets or their connection as a result of accessing, using or browsing the site, as well as the transfer of data, files, images, texts, audios or videos contained therein.1.4.3. By browsing the external links eventually made available on the website, it being your duty to read the Terms and Conditions of Use and Privacy Policy of the accessed third-party service.1.4.4. For verifying, controlling, approving or guaranteeing the adequacy or accuracy of the information or data made available in such links, not being, therefore, responsible for damages, losses or damages caused by the visit of such sites, it being up to you to verify the reliability of the information and data displayed there before taking any decision or performing any act.

2. YOUR RESPONSIBILITIES

2.1. You are responsible and undertake to:

2.1.1. Use the website with integrity and ethics, respecting the conditions governing its use and purpose.2.1.2. Provide correct, complete and updated registration and payment data, in addition to informing a contact channel able to be used by the Wish Group for the proper provision of services. If at any time it is found that you have provided false or unrealistic data, the Wish Group reserves the right to suspend or cancel your Access Account, without prejudice to adopting the measures it deems appropriate.2.1.3. Maintain the confidentiality of your Access Account data, especially your login and password, in relation to third parties and use it individually and non-transferable, not making available, disclosing or sharing your password or any authentication mechanism with anyone that is, including on Platforms offered by third parties. If you suspect that the confidentiality of your password has been violated, you must change or update it as soon as possible or contact the service channels available.2.1.4. Recognize that all accesses and operations carried out after your successful digital authentication are interpreted as being your responsibility, including those derived from misuse or disclosure thereof to third parties.2.1.5. Leave your anti-spam systems, similar filters or message redirection settings adjusted so that they do not interfere with the receipt of communications and materials from the Wish Group, no excuse being acceptable if you have not had access to any email or electronic message due to the resources mentioned.2.1.6. Respect all intellectual property rights owned by the Wish Group, including all rights relating to third parties that may be, or were, in any way available there.2.1.7. Do not access programming areas of the site, its database, source codes or any other set of data available in the environment.2.1.8. Not perform or allow reverse engineering, nor translate, decompile, copy, modify, reproduce, rent, sublicense, publish, disclose, transmit, lend, distribute or, in any other way, make inappropriate use of the functionalities of the site.2.1.9. Do not use software to automate access to the website, as well as mining software or automated data collection, of any type or kind, in addition to another not typified here that acts in a similar way.

2.2. In the event of damage to the website or to third parties, you are responsible and undertake to bear all obligations to indemnify the injured party, including those whose origin is from acts performed through your Access Account, assuming the passive pole of action judicial or administrative procedure and requesting exclusion from the Wish Group, having to fully bear the expenses and related procedural costs, leaving it free of damages and encumbrances.

2.3. The Wish Group has the right to refuse to grant, suspend or cancel your Access Account if you use the site fraudulently, violate or attempt to violate these Terms and Conditions of Use, the Privacy Policy or any other right of the Group Wish .

3. SERVICE CHANNELS

3.1. Our Service Channels are listed below:

(I) Contact Us: https://www.grupowish.com.br(II) Call Center: 0800 600 8088 or reservas@grupowish.com(III) Official Social Networks: @grupowish and Grupo Wish(IV) Channel Complaints: http://canalconfidencial.grupowish.coma) GRUPO WISH COMMUNICATION WITH YOU

3.2. The Wish Group may use all communication channels provided and authorized by you, in its most diverse ways, including, but not limited to, sending an email, telephone call, sending an SMS or any other form of instant electronic message.

3.3. You are solely responsible for receiving communications and notifications, so it is essential that you always provide correct and accurate data, in addition to keeping them up to date.

4. PROTECTION OF YOUR PERSONAL DATA

4.1. The Wish Group has its own document, called the Privacy Policy, which regulates the treatment of data collected on the website, being an integral and inseparable part of these Terms and Conditions of Use.

5. COPYRIGHT AND INTELLECTUAL PROPERTY

5.1. The commercial use of the expression “Wish Group”, or words that are similar to these, but with different spelling, such as brands, corporate names or domain names, in addition to the contents of the website screens, as well as computer programs, databases, networks and their files, are owned by or licensed to the Wish Group and are protected by laws and international treaties for the protection of intellectual property, including, but not limited to, Federal Laws 9609/98, 9610/98, 9,279/96 and 10,406/2002.

5.2. No element found on the site may be copied, reproduced, modified, reedited, uploaded, altered, transmitted or distributed in any way or form, in whole or in part, without the prior and express authorization of the Wish Group.

5.3. By accessing the site, you declare that you will respect all of the Wish Group's intellectual property rights, including, but not limited to, computer programs, copyrights and industrial property rights over brands, logos, patents, domain names, company name and industrial designs, eventually deposited or registered in the name of the Wish Group, as well as all rights related to third parties that may be, or were, in some way, available on the website, and its infringement may lead to the blocking of its Access Account at the discretion of the Wish Group, in addition to subjecting you to the payment of damages for judicially established losses and damages.

6. MODIFICATIONS TO THESE TERMS AND CONDITIONS OF USE

6.1. These Terms and Conditions of Use are subject to constant improvement and improvement. Thus, the Wish Group reserves the right to modify them at any time, according to its purpose or convenience, as well as for adequacy and legal compliance with a provision of law or rule that has equivalent legal force, and it is up to you to check them whenever access the website.

6.2. In the event of updates to this document, the Wish Group will notify you through the tools available on the website.

6.3. The tolerance of any breach of any provision in the Terms and Conditions of Use will not constitute novation of the obligations stipulated herein, nor will it prevent or inhibit their enforceability at any time.

6.4. If any provision of the Terms and Conditions of Use is deemed inapplicable or without effect, the remainder of the document continues to be in force, without the need for a declaratory judicial measure.

7. GENERAL PROVISIONS

7.1. If there are any discrepancies between the provisions of the Terms and Conditions of Use, the Privacy Policy, or any other document on the site, the provisions described in the more specific rule shall prevail.

7.2. You must pay for the necessary means to browse the site, including having the appropriate equipment to access it, as well as contracting a telecommunications service provider to provide an Internet connection.

7.3. You acknowledge that all communication made by email, electronic message or SMS (to the addresses entered in your registration) are also valid, effective and sufficient for the disclosure of any matter that refers to the services provided by the Wish Group, as well as the conditions of its provision or any other subject addressed therein, except for the expressly different provisions set forth in the Terms of Use.

7.4. All records and data storage carried out on the site will be carried out and cataloged based on the official time of Brasilia.

7.5. The Terms and Conditions of Use will be interpreted in accordance with Brazilian law, in the Portuguese language, with the Jurisdiction of the Comarca of São Paulo being elected to resolve any dispute or controversy involving this document, except for a specific exception of personal, territorial or functional competence by the applicable legislation. .

8. GLOSSARY

For the purposes of this document, the following definitions apply:

Anti-Spam: System that prevents unwanted correspondence, such as mass advertising, by blocking messages or moving them to a specific folder.

Bugs: Used when a logical failure prevents the execution of some operation on the site.

Access Account: Credential required to use or access the exclusive features of the site.

Glitches: Used to designate an unexpected operation that prevents the execution or proper functioning of the intended operation on the site.

Layout: Set comprised of appearance, design and site flows.

Link: Terminology for internet address.